Recent Posts

Preparation of Your Water Pipes During Cold Weather

11/14/2018 (Permalink)

Water Damage Preparation of Your Water Pipes During Cold Weather (541) 265-7777 when you have water, fire, mold, biohazard damage or disasters

Approximately 1 in 5 homes will suffer some form of water damage during frigid temperatures. The leading cause is frozen pipes not properly insulated. No matter the age of your home, before the cold weather strikes make sure to inspect your pipes. Catching the problem before it becomes a disaster will save your money and stress.

We all know that the freezing temperature is 32 degrees Fahrenheit and if your pipes are not properly insulated, it can take only a few minutes for the water to freeze completely. If you find yourself with frozen pipes DO NOT use hot water! This will cause the pipe to burst from the sudden temperature change. 

During extreme cold temperatures it is best to maintain a slow drip from your water faucets. This will keep the water running and less likely to freeze. Standing water freezes faster because there is no movement. When you keep your faucets open you will be less likely to have a water disaster.

Broken pipes can cause varying degrees of water damage in your home or business. Make sure to take precautionary steps to limit the chance of damage.

SERVPRO® of Lincoln & Polk Counties is ready to go if your home or business is under a water attack (internal or external). We operate 365 days a year, 24 hours a day and 7 days a week. We are there for any size job! Call us (541) 265-7777 during or after a water disaster and we will restore your property quickly.

El Nino Forecasting for the Newport and Surrounding Areas

11/14/2018 (Permalink)

Why SERVPRO El Nino Forecasting for the Newport and Surrounding Areas Weather Updates

According to the Seasonal Climate Forecast Newport, Oregon and its surrounding areas can expect to have an  El Nino winter, warmer than normal. From “above-average cloud cover” leading to slightly warmer temperatures in November and December we can expect more rain than snow. Heavy amounts of rain can lead to varying degrees of water damage.

In case of water damage here is what to do:

  • Remove excess water by mopping and blotting.
  • Wipe excess water from wood furniture after removal of lamps and tabletop items.
  • Remove and prop wet upholstery and cushions.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Turn air conditioning on for maximum drying in summer.
  • Remove colored rugs from wet carpeting.
  • Remove art objects to a safe, dry place.
  • Gather loose items from floors.

Now, here is what no to do:

  • Don't leave wet fabrics in place. Hang furs and leather goods.
  • Don't leave books, magazines or other colored items on wet carpet or floors.
  • Don't use your household vacuum to remove water.
  • Don't use television or other household appliances.
  • Don't turn on ceiling fixtures if ceiling is wet and keep out of rooms where ceilings are sagging.

For more information regarding water damage click here.

SERVPRO® of Lincoln & Polk Counties is your first call for fire, water, mold, biohazard and specialty cleaning services and restoration (541) 265-7777.

Contents Management and Care – Newport and Surrounding Areas

10/25/2018 (Permalink)

Why SERVPRO Contents Management and Care – Newport and Surrounding Areas Where your items are securely stored and restored.

Jessica, our Contents Manager will go above and beyond your expectations to recover and restore your property. Whether it is in-house cleaning or sending it to a specialist, Jessica and her team do amazing jobs. Content management can be a tedious task, but can set you, our customer back with emotions and concerns about your property. Rest assured we handle your contents with care and precision knowing they are sentimental to you and yours.

Here is a brief explanation of the various phases that can take place after a disaster:

  1. When necessary, our team will safely pack up your property using the appropriate material per item. Typically, when the damage is significant enough to render remodeling such as dry wall needing replacement or flooring that is when our team will go in and protect your contents. Your contents are then safely stored the SERVPRO® of Lincoln & Polk Counties facility.
  2. After your contents have safely arrived at our facility, the cleaning process begins on the items that have been damaged. Items that did not sustain damage are placed in a storage unit and labels appropriately. Our team then works on drying wet items, removing odors as well as simple wipe downs. Contents that have sustained a significant amount of damage are handled with extreme care by our highly trained restoration crew. If any contents are beyond restoration, they are classified as unsalvageable. When that occurs, Jessica will communicate to you and your adjuster to see what the next steps are under your insurance coverage.
  3. Finally, once the restoration process is complete and your home or business is back to preloss condition it is time to return your contents. Not only do we repack your contents after cleaning, but we unpack and place the items in their original positions.

As your local SERVPRO® of Lincoln & Polk Counties, we strive for excellence with our customers as well as our employees. We offer many services that can often save you money and the hassle of subcontracting to a moving company.

We are here 24/7/365, including holidays, to better serve our community and customers in their time of need. Call us with concerns or questions (541) 265-7777.

Greeted with Compassion – Lincoln City, OR

10/25/2018 (Permalink)

Why SERVPRO Greeted with Compassion – Lincoln City, OR Compassionate and full of smiles to help you cope.

SERVPRO® of Lincoln & Polk Counties takes pride in our ability to greet, calm and assist you when you are faced with a fire or water disaster. Not only a disaster but the residual effect from the disaster. Our amazing office team, Stephanie, Jessica, Melinda and Leah are here to take your phone calls. Whether you are calling about an initial loss, an ongoing loss or an emergency call our team will walk you through our informational process, gathering insurance information and answer any questions you may have.

Via telephone and in person our goal is to make sure you, our customer, understand our services and schedule with you accordingly. Our ladies make connections with your insurance agent or adjuster to discuss a plan to restore your home or business to preloss condition.

When they receive a call from you, rest assured that our ladies will take care of you from start to finish and communicate updates and scheduling.

If you are faced with a damage from a disaster call your local SERVPRO® of Lincoln & Polk Counties (541) 265-7777. We have your back.

Why Choose SERVPRO of Lincoln & Polk Counties

10/24/2018 (Permalink)

Why SERVPRO Why Choose SERVPRO of Lincoln & Polk Counties We work hard and enjoy every minute of it.

Make SERVPRO® of Lincoln & Polk Counties your 1st call

Did you know…

  • SERVPRO® of Lincoln & Polk Counties joined the Salem and surrounding area community in September of 1997.
  • We have a standing A+ rating with the a Better Business Bureau and have kept that rating since 2003 when we became accredited with the BBB.
  • There are 25+ amazing employees, 5 of those employees are U.S. Veterans.
  • Our technicians work 24 hours a day, 7 days a week, 365 days a year. YES, that does include holidays.
  • We have highly trained technicians and advanced technology to service your needs after fire or water damage.
    • Our technicians get down and dirty in crawl spaces, up in attics, cleaning properties that have biohazard conditions, and so much more.
    • Our Special Cleaning Services technicians work on both residential and commercial properties. They clean anything from carpets to upholstery to your ducts & HVAC to vandalism & graffiti.
  • Mold is never a fun fungus to experience, with our professional cleaning products we can remediate the mold in your home or business.
  • We work hand in hand with your insurance agent and adjuster when a claim has been filed. We also have many customers that self-pay for services.
  • Afraid of where your personal property can be stored? We have secure vaults on site for your property and clean items that were damaged from the disaster.

No job is too small or too large for SERVPRO® of Lincoln & Polk Counties. We are part of your community, here to serve you and we are proud to be here.

If you ever find yourself in need of a professional company to help you through your crisis, remember to call SERVPRO® of Lincoln & Polk Counties 24/7/365 (541) 265-7777.

After a Fire in Dallas, Oregon SERVPRO is here to help

8/28/2018 (Permalink)

Fire Damage After a Fire in Dallas, Oregon SERVPRO is here to help From board ups to crew safety to clean up and restore, we do it all.

SERVPRO® takes your property from a fire loss and revitalizes it.

In the event of a fire or fire related disaster you will want to contact your insurance company and create a plan with your agent or adjuster. By doing this, you will have an understanding what is covered and not. SERVPRO® of Lincoln and Polk Counties works with our customers, their agents and adjusters.

SERVPRO® is a fire restoration company that can restore, clean and monitor your property. Our company uses various methods to clean and restore your property and contents.

When you see the green vehicles roll up that means you have put your trust in your local team at SERVPRO® of Lincoln and Polk Counties. Our top priorities are to access and prevent further damage to the property and contents and to prepare and maintain the safety aspects for our customer(s) and team(s).

Some of the services we provide following a fire are:

  • Inspect and evaluate the loss site by conducting an initial inspection.
  • Secure the property by boarding up any points of access (i.e. windows, doors, etc.).
  • Use proper equipment to dry the remaining water and moisture used to suppress the fire.
  • Set up and possibly use outside resources for emergency electricity use.
  • Remove strong odors from the structure to keep our team(s) safe.
  • Conduct the initial cleaning and packing up contents and moving them to a secure location while our customer(s) find temporary housing.
  • If necessary, conducting pest extermination.

Do’s and Don’ts of self-cleaning

  • Don’t attempt to wash the wall of the structure.
  • Don’t attempt to clean the carpet or upholstered furniture.
  • Do use linens or materials that will not bleed color onto furniture and carpets to decrease further damage.
  • Do limit walking around or moving objects and furniture.
  • Do keep your hands clean. By doing so you will lessen the chances of transferring soot particles to surfaces.
  • Do turn the electricity off. Empty the freezer and fridge while propping the doors open to limit odors.
  • Do carefully clean chrome fixtures in the kitchen and bathrooms with a light coating of lubricant.
  • Don’t send clothing or materials affected by the fire to a dry cleaner.
  • Do wash all sides of plants with water.
  • Do change furnace filters and tape pieces of cheesecloth over air registers. This will allow the HVAC system to run and clean itself without adding further residue inside the structure.

You can find more information regarding SERVPRO®’s fire restoration process HERE.

Day or night, SERVPRO® of Lincoln and Polk Counties is available to lend a hand after a disaster. Call us at (541) 265-7777 if you have questions or concerns.

Sink Overflow in Dallas, Oregon

8/24/2018 (Permalink)

Water Damage Sink Overflow in Dallas, Oregon Water damage can spread quickly through your home as it did in this Dallas, Oregon home.

Have you left the sink running in your bathroom or thought you did? Do you know what unfortunate damage water causes to your home?

In Dallas, Oregon a family of four prepared for a restful night. Once everything was said and done, lights out and quiet fell over the house, no one realized the bathroom sink was left on. Morning came and routines began, but unfortunately the family was struck by a wet surprise. Their bathroom floor felt wet and down the hallway was soggy carpet. In a panic the couple grabbed towels and a mop to soak up as much water as possible. Feeling defeated, the couple gave up and called SERVPRO® of Lincoln & Polk Cuonties.

The phone call came in at 6:44am and we sent a team out immediately to inspect the damage. After inspecting the damage, our team lead informed the homeowners that the water had gone into the drywall of the first floor. Water has the ability to seep into areas where it is not noticed by the naked eye.

After explaining the damage and locations, our team brought the equipment in to start the drying process. Our teams are highly trained in various drying techniques and chose the less damaging method. Rather than removing all the carpet to dry the water between the subfloor and carpet our team used a special drying method which floats the carpet allowing air to move under. Drying equipment is set in place and a thorough drying is started.

SERVPRO® of Lincoln & Polk Counties takes into consideration the customer’s needs and concerns. With that, we create a plan that offers a timely process and professional services.

If you find yourself with possible water damage or have questions concerning water contact SERVPRO® of Lincoln & Polk Counties (541) 265-7777 day or night. We have teams readily available to help in a disaster emergency.

Salem, Oregon - Large Water Loss - Local Business

8/3/2018 (Permalink)

Commercial Salem, Oregon - Large Water Loss - Local Business Time to get drying

Any sort of water or fire loss can adversely affect your business continuity. How quickly can you get back to business after a loss like that?

Planning ahead and creating an emergency plan will increase the odds of keeping the doors open. The following are some measures to consider in developing an emergency plan:

  • Develop a business continuity plan by determining what is critical to survive and recover. What staff, materials and equipment are absolutely necessary to keep the business running.
  • Understand your insurance coverage. Have a discussion with your insurance agent about coverages, loss of wages. When, not if, a loss occurs you don’t want any surprises and your agent really does want to make sure you’re covered the way you want.
  • Prepare an emergency plan, document it and train your staff.
  • Secure your facility and equipment. Know where the exits are, where fire extinguishers, smoke alarms and detectors are located. Does your facility have an AED? Who has been trained to operate it?
  • Who are your preferred vendors? Do you have a plumber or electrician you prefer to work with? Have you shared that with your staff?

SERVPRO of Salem West received a call from this Salem, Oregon business. Because they had an emergency plan, they knew exactly who to call when they discovered a sewer pipe had been leaking into the crawl space.

To work with a SERVPRO of Lincoln & Polk Counties consultant on your emergency plan, call us at (541) 265-7777.

Restaurant Fire - Salem, Oregon

8/3/2018 (Permalink)

Commercial Restaurant Fire - Salem, Oregon Restaurant kitchen fire, but we got them back in business a few days later.

Electrical fire in this Salem, Oregon business, caused fires in the throughout the kitchen as well as damaging the dining portion of the building, late one evening.

The distraught owner called in SERVPRO of Salem West to assess the damage and see how quickly the clean up and repairs could be done. They wanted to be back in business as soon as possible.

A few of our technicians worked with the owner and manager to sort through items to determine if items could be salvaged or had to be put in the trash. There was damage to a register and sound system.  We have electronic repair and cleaning for smoke and fire damage but in this instance, the damage was too great.  We had another crew working on mitigation, demolition and repairs. Although we were called in to help at a time when the fire had occurred, a great working relationship was built with the owner.  We were pleased to announce to him we were done with the work in just a few days so he could open the doors to customers.  His employees were back to work and business was booming once again. 

If you have a late night loss at your place of business, call the pros at SERVPRO of Salem West or Lincoln & Polk Counties. We can be reached anytime at (503) 393-9999 / (541) 265-7777.  We’re always here to help.

Mold on a Large Scale - We Clean It

8/3/2018 (Permalink)

Commercial Mold on a Large Scale - We Clean It Remediation & repairs

What do you do when a large building has mold damage?

The first step is to notify your team members of what the current situation isand then you call for expert help and consultation.

By calling the experts for cleaning and remediation of mold damage, you give yourself the opportunity to learn the extent of the damage and to plan next steps.

The building owner of this large Salem, Oregon structure called in SERVPRO of Lincoln & Polk Counties for expert advice, planning and remediation services. 

With the help of our team and open dialogue we were able to devise a plan to clean and remove visible signs of mold growth from the affected areas.

For all of your fire, water and mold cleaning needs call the experts at SERVPRO of Lincoln & Polk Counties (541) 265-7777 or SERVPRO of Salem West (503) 393-9999.