Recent Posts

After a Fire in Dallas, Oregon SERVPRO is here to help

8/28/2018 (Permalink)

Fire Damage After a Fire in Dallas, Oregon SERVPRO is here to help From board ups to crew safety to clean up and restore, we do it all.

SERVPRO® takes your property from a fire loss and revitalizes it.

In the event of a fire or fire related disaster you will want to contact your insurance company and create a plan with your agent or adjuster. By doing this, you will have an understanding what is covered and not. SERVPRO® of Lincoln and Polk Counties works with our customers, their agents and adjusters.

SERVPRO® is a fire restoration company that can restore, clean and monitor your property. Our company uses various methods to clean and restore your property and contents.

When you see the green vehicles roll up that means you have put your trust in your local team at SERVPRO® of Lincoln and Polk Counties. Our top priorities are to access and prevent further damage to the property and contents and to prepare and maintain the safety aspects for our customer(s) and team(s).

Some of the services we provide following a fire are:

  • Inspect and evaluate the loss site by conducting an initial inspection.
  • Secure the property by boarding up any points of access (i.e. windows, doors, etc.).
  • Use proper equipment to dry the remaining water and moisture used to suppress the fire.
  • Set up and possibly use outside resources for emergency electricity use.
  • Remove strong odors from the structure to keep our team(s) safe.
  • Conduct the initial cleaning and packing up contents and moving them to a secure location while our customer(s) find temporary housing.
  • If necessary, conducting pest extermination.

Do’s and Don’ts of self-cleaning

  • Don’t attempt to wash the wall of the structure.
  • Don’t attempt to clean the carpet or upholstered furniture.
  • Do use linens or materials that will not bleed color onto furniture and carpets to decrease further damage.
  • Do limit walking around or moving objects and furniture.
  • Do keep your hands clean. By doing so you will lessen the chances of transferring soot particles to surfaces.
  • Do turn the electricity off. Empty the freezer and fridge while propping the doors open to limit odors.
  • Do carefully clean chrome fixtures in the kitchen and bathrooms with a light coating of lubricant.
  • Don’t send clothing or materials affected by the fire to a dry cleaner.
  • Do wash all sides of plants with water.
  • Do change furnace filters and tape pieces of cheesecloth over air registers. This will allow the HVAC system to run and clean itself without adding further residue inside the structure.

You can find more information regarding SERVPRO®’s fire restoration process HERE.

Day or night, SERVPRO® of Lincoln and Polk Counties is available to lend a hand after a disaster. Call us at (541) 265-7777 if you have questions or concerns.

Sink Overflow in Dallas, Oregon

8/24/2018 (Permalink)

Water Damage Sink Overflow in Dallas, Oregon Water damage can spread quickly through your home as it did in this Dallas, Oregon home.

Have you left the sink running in your bathroom or thought you did? Do you know what unfortunate damage water causes to your home?

In Dallas, Oregon a family of four prepared for a restful night. Once everything was said and done, lights out and quiet fell over the house, no one realized the bathroom sink was left on. Morning came and routines began, but unfortunately the family was struck by a wet surprise. Their bathroom floor felt wet and down the hallway was soggy carpet. In a panic the couple grabbed towels and a mop to soak up as much water as possible. Feeling defeated, the couple gave up and called SERVPRO® of Lincoln & Polk Cuonties.

The phone call came in at 6:44am and we sent a team out immediately to inspect the damage. After inspecting the damage, our team lead informed the homeowners that the water had gone into the drywall of the first floor. Water has the ability to seep into areas where it is not noticed by the naked eye.

After explaining the damage and locations, our team brought the equipment in to start the drying process. Our teams are highly trained in various drying techniques and chose the less damaging method. Rather than removing all the carpet to dry the water between the subfloor and carpet our team used a special drying method which floats the carpet allowing air to move under. Drying equipment is set in place and a thorough drying is started.

SERVPRO® of Lincoln & Polk Counties takes into consideration the customer’s needs and concerns. With that, we create a plan that offers a timely process and professional services.

If you find yourself with possible water damage or have questions concerning water contact SERVPRO® of Lincoln & Polk Counties (541) 265-7777 day or night. We have teams readily available to help in a disaster emergency.

Salem, Oregon - Large Water Loss - Local Business

8/3/2018 (Permalink)

Commercial Salem, Oregon - Large Water Loss - Local Business Time to get drying

Any sort of water or fire loss can adversely affect your business continuity. How quickly can you get back to business after a loss like that?

Planning ahead and creating an emergency plan will increase the odds of keeping the doors open. The following are some measures to consider in developing an emergency plan:

  • Develop a business continuity plan by determining what is critical to survive and recover. What staff, materials and equipment are absolutely necessary to keep the business running.
  • Understand your insurance coverage. Have a discussion with your insurance agent about coverages, loss of wages. When, not if, a loss occurs you don’t want any surprises and your agent really does want to make sure you’re covered the way you want.
  • Prepare an emergency plan, document it and train your staff.
  • Secure your facility and equipment. Know where the exits are, where fire extinguishers, smoke alarms and detectors are located. Does your facility have an AED? Who has been trained to operate it?
  • Who are your preferred vendors? Do you have a plumber or electrician you prefer to work with? Have you shared that with your staff?

SERVPRO of Salem West received a call from this Salem, Oregon business. Because they had an emergency plan, they knew exactly who to call when they discovered a sewer pipe had been leaking into the crawl space.

To work with a SERVPRO of Lincoln & Polk Counties consultant on your emergency plan, call us at (541) 265-7777.

Restaurant Fire - Salem, Oregon

8/3/2018 (Permalink)

Commercial Restaurant Fire - Salem, Oregon Restaurant kitchen fire, but we got them back in business a few days later.

Electrical fire in this Salem, Oregon business, caused fires in the throughout the kitchen as well as damaging the dining portion of the building, late one evening.

The distraught owner called in SERVPRO of Salem West to assess the damage and see how quickly the clean up and repairs could be done. They wanted to be back in business as soon as possible.

A few of our technicians worked with the owner and manager to sort through items to determine if items could be salvaged or had to be put in the trash. There was damage to a register and sound system.  We have electronic repair and cleaning for smoke and fire damage but in this instance, the damage was too great.  We had another crew working on mitigation, demolition and repairs. Although we were called in to help at a time when the fire had occurred, a great working relationship was built with the owner.  We were pleased to announce to him we were done with the work in just a few days so he could open the doors to customers.  His employees were back to work and business was booming once again. 

If you have a late night loss at your place of business, call the pros at SERVPRO of Salem West or Lincoln & Polk Counties. We can be reached anytime at (503) 393-9999 / (541) 265-7777.  We’re always here to help.

Mold on a Large Scale - We Clean It

8/3/2018 (Permalink)

Commercial Mold on a Large Scale - We Clean It Remediation & repairs

What do you do when a large building has mold damage?

The first step is to notify your team members of what the current situation isand then you call for expert help and consultation.

By calling the experts for cleaning and remediation of mold damage, you give yourself the opportunity to learn the extent of the damage and to plan next steps.

The building owner of this large Salem, Oregon structure called in SERVPRO of Lincoln & Polk Counties for expert advice, planning and remediation services. 

With the help of our team and open dialogue we were able to devise a plan to clean and remove visible signs of mold growth from the affected areas.

For all of your fire, water and mold cleaning needs call the experts at SERVPRO of Lincoln & Polk Counties (541) 265-7777 or SERVPRO of Salem West (503) 393-9999.

Post Construction Cleaning - Businesses

8/3/2018 (Permalink)

You start it.....SERVPRO of Lincoln & Polk counties will finish it.

Finally, the floors are down and the drywall is up, where do you turn to remove the debris and dirt before laying flooring and returning the business back to operating shape? SERVPRO of Lincoln & Polk Counties is here to help!

Our team of professionals can provide cleanup services so you can focus on interior decoration ideas. We want your business up and running as quickly as you do. 

SERVPRO of Lincoln & Polk Counties offers post construction cleaning in your home or business with the best skill, techniques, and customer service. Let SERVPRO get it done the right way. Call for a quote (541) 265-7777. SERVPRO is here to help, day or night 24/7 365 days.

Water Damage Restoration - Commercial Buildings

8/3/2018 (Permalink)

Commercial Water Damage Restoration - Commercial Buildings Proper drying techniques by the professionals

There’s never a convenient time for flooding or water damage to strike your business. Every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

SERVPRO of Lincoln & Polk Counties has the training, experience, and equipment to handle large commercial flooding or water damage emergencies. Whether your water emergency occurs in a small office building or big box store, we will respond quickly to mitigate the damage and manage the restoration project through to its completion. Learn more about Learn more about our training and certifications..

  • Water Damage Restoration Technician
  • Applied Structural Drying Technician
  • Odor Control Technician
  • Upholstery & Fabric Cleaning Technician

Make SERVPRO of Lincoln & Polk Counties your first choice for all your cleanup & restoration needs. Please call us 24/7/365 at (541) 265-7777 to schedule an inspection or cleanup.

Fire Damage Restoration - Oregon Coast

8/3/2018 (Permalink)

Let us do the work.

Once the fire department leaves you are left with the cleanup. The cleanup process of soot, smoke and flame may seem easy at first, call in the professionals to take on the job. Leave the worry and process up to SERVPRO of Lincoln & Polk Counties, our teams are IICRC certified in the proper techniques to bring life back to your property.

Soot damage remediation involves a lot more than scrubbing the floor and walls.

1) You need to inspect and address the damage caused by the fire.

2) You need to inspect your property that is damaged by smoke.

Between the initial fire damage and water damage from the firefighters extinguishing the fire, you may become overwhelmed with the damage. Call in the professionals to quickly and efficiently get the job done.


Smoke damage is not always visible to the eye. Did you know that smoke can seep through drywall impacting the insulation and drywall.

Soot has the ability to migrate into ventilation systems as well as electronics.   

Your local restoration company, SERVPRO of Lincoln & Polk Counties have highly trained technicians and state-of-the-art equipment to return your home or business to preloss condition.

For more on smoke damage visit us at HERE.

We will get the job done right. For a cleaning backed by state-of-the-art equipment, over 40 years of experience and Professionals trained to the highest standards, call us today (541) 265-7777. 

Water Stained Siding - Salem, Oregon

8/3/2018 (Permalink)

Water Damage Water Stained Siding - Salem, Oregon Exterior water staining

Unsightly discolored stains on the exterior of your home, call SERVPRO of Lincoln & Polk Counties and we will take care of you.

Water staining on the exterior of this Salem, Oregon home was caused by a buildup of moisture. We all know the North West region becomes humid and rains quite often, this causes moisture buildup. The winter season you will see more signs of water staining on your home’s exterior. This is exactly what the homeowners experienced.

Rather than going through the cleaning process themselves, the homeowner’s called SERVPRO of Lincoln & Polk Counties and discussed cleaning techniques. We dispatched a team to inspect and find the source of the staining. Our teams are always prepared and had on hand the proper treatments to remove the discoloration. After the cleaning process was completed the homeowners of this Salem, Oregon home were pleased with how quick the job was done and the end results.

When you are faced with water damage, even water staining our teams at SERVPRO of Lincoln & Polk Counties will inspect and create a plan with our customer(s). If you have questions or concerns do not hesitate to give us a call at (541) 265-7777.

Hair Clogged Sink - Otis, Oregon

8/3/2018 (Permalink)

Water Damage Hair Clogged Sink - Otis, Oregon Appropriate drying methods put to use quickly to minimize further damage.

Hair clogs are the most common cause of a bathroom sink clog. Over time, the hair follicles bind with the soap scum that has corroded for interior of the pipes.

The second floor bathroom sink became clogged; unaware of this the homeowner’s of a newly renovated home in Otis, Oregon woke to water damaged flooring. When the clog occurred, the sink overflowed and the water continued to run for 5-6 hours, overnight.

Water damage can happen quickly, especially if the source of the problem is not taken care of promptly. The homeowners thought the damage was only to be second floor bathroom, but did not realize how quickly water can seep into porous material. In this case, the water seeped through the tiled floor, through the subfloor and settled on the ceiling of the first floor.

The homeowners called SERVPRO of Lincoln & Polk Counties and we sent a team out immediately to inspect the damage. After inspecting the damage, our team lead informed the homeowners that the water had gone into the drywall of the first floor. Water has the ability to seep into areas where it is not noticed by the naked eye.

After explaining the damage and locations, our team brought the equipment in to start the drying process. Our teams are highly trained in various drying techniques and chose the less damaging method. Rather than removing drywall to dry the water between the walls our team used a special drying method which uses small holes along the damaged walls. Drying equipment is set in place and a thorough drying is started.

SERVPRO of Lincoln & Polk Counties takes into consideration the customer’s needs and concerns. With that, we create a plan that offers a timely process and professional services.

If you find yourself with possible water damage or have questions concerning water call SERVPRO of Lincoln & Polk Counties (541) 265-7777.