Why Character And Dedication Are Important In The Restoration Industry

6/15/2020 (Permalink)

Whether it’s drying out a water loss, cleaning and reconstructing post a fire, or remediating mold in an attic. In our industry, dedication and character are everything. Once you begin a difficult job, it’s easy to hit a wall, get overwhelmed, feel stressed, and make the choice to throw your hands up and quit.
What is it that is going to get someone in a crawlspace full of sewage?
What is it that is going to get us to leave our warm snuggly beds at 2am, and drive across town to provide water extraction and stabilization at a loss?
What is it that drives us to voluntarily spend all day in the woods, cleaning up bio-hazardous abandoned homeless encampments?
What is it that motivates a person to put a customer, a team, and a job first?
Dedication and Character.
Dedication can be trained, learned, and achieved. It can even be faked.
Character can’t.
Character is what is going to take a person out of there bed at 2am to help someone.
Character is going to give someone the mental strength to set aside the “ew” factor, and clean up that sewage riddled crawlspace.
Character is going to take you into the woods, to piles of abandoned garbage that accumulate to tons, and it is going to give you the visualization of what those trees, moss, earth, and landscape will look like once you have finished clearing the job…and you roll up your sleeves.
Character is going to make you ask yourself questions like these:
How is my customer feeling? How can I serve this customer to the best of my ability?
How is my team working together? Am I doing my best to contribute to the success of my team?
How can I get the best possible outcome at this job for my customer? How am I going to get there?
Character: The trait that means everything.
I think it’s this trait in SERVPRO of Salem West technicians that makes them passionate and proud about the job and services they provide.
I think its this trait that takes a newly hired technician from viewing restoration work as “A Day Job” or a “A Temporary Job” and gets them thinking about it as something they can be proud of for being apart of, and something they want to continue to be apart of.
The SERVPRO values that our team is given as a standard, sets them on a path to being a success in the industry. Character is the most valuable tool a SERVPRO team member can have.
If you suffer a loss and your life is turned upside down, it takes a certain kind of person to navigate that loss and provide the knowledge, guidance, and dedication to serve the customer.
SERVPRO of Salem West prides itself on seeking out employees that can exemplify the values SERVPRO is about, and add character and dedication to our team. If you need restoration services, SERVPRO of Salem West continues to provide caring and knowledgeable help within Marion, Polk, and Lincoln Counties. Call SERVPRO of Salem West, we will get our technicians to your loss, and we will make it "Like it never even happened."